To help visualize the importance of customer service in the age of omni-channel retailing, we revisit the what and the why from our previous post, Costumer Service IS Branding, in this beautiful infographic. We highlight some of the key moments of customer experience that can jeopardize your brand’s relationship with your customers. Take a dive into the data behind this emerging trend in retail.
“In the new retail era, content has been dethroned and consumers are the new king. They have access to more product information and have more choices on where and when to shop than ever before.”